This Cancellation Policy outlines the procedures for canceling or rescheduling personal training sessions with [Your Name/Business Name].
Client Responsibilities:
Scheduling and Rescheduling
Clients are responsible for scheduling and rescheduling sessions in advance.
Cancellation Policy
Personal Training Agreement (Legal) PDF
Image Source: scribdassets.com
[Number] Hour Notice:
For cancellations within [Number] hours of the scheduled session, a [Percentage]% cancellation fee will be applied.
This fee may be deducted from the client’s remaining package sessions or charged to their preferred payment method.
No-Shows:
Clients who miss a scheduled session without providing any prior notice will be considered a “no-show.”
A [Percentage]% fee will be applied to the missed session and may be deducted from the remaining package sessions or charged to their preferred payment method.
Emergencies:
In case of unforeseen emergencies, such as illness or injury, clients are encouraged to contact [Your Name/Business Name] as soon as possible.
Documentation may be required to waive cancellation fees in such cases.
Weather Conditions:
In the event of severe weather conditions that make it unsafe to travel, both parties will agree on a mutually convenient time to reschedule the session.
This will be determined on a case-by-case basis.
Late Arrivals:
Clients who arrive more than [Number] minutes late for their scheduled session may have their session shortened accordingly.
The full session fee will still apply.
Rescheduling Policy:
Clients can reschedule sessions by contacting [Your Name/Business Name] at least [Number] hours in advance.
Rescheduling is subject to availability.
[Your Name/Business Name] will make every effort to accommodate client requests.
Personal Training Agreement (Legal) PDF
Image Source: scribdassets.com
Package Policies:
Package sessions must be used within [Number] days/months of purchase, unless otherwise specified.
Unused sessions within the package expiration period will be forfeited.
No refunds will be provided for unused package sessions.
Special Considerations:
[Your Name/Business Name] reserves the right to modify this Cancellation Policy at any time.
Clients will be notified of any policy changes in advance.
This Cancellation Policy applies to all personal training services provided by [Your Name/Business Name].
Contact Information:
For any questions or concerns regarding this Cancellation Policy, please contact [Your Name/Business Name] at [Phone Number] or [Email Address].
Professionalism and Trust:
Clear and Concise Language: Use simple, straightforward language that is easy for clients to understand. Avoid jargon or overly legalistic terms.
Transparency: Clearly outline all cancellation and rescheduling fees, policies, and procedures.
Fairness: Ensure that the cancellation policy is fair and equitable for both clients and the trainer.
Consistency: Apply the cancellation policy consistently to all clients.
Professionalism: Maintain a professional and courteous tone throughout the policy.
Accessibility: Make the Cancellation Policy easily accessible to clients, such as by posting it on your website or providing a copy to clients upon booking their first session.
Design Considerations:
Formatting: Use clear and consistent formatting, such as headings, bullet points, and spacing, to improve readability.
Font: Choose a professional and easy-to-read font.
White Space: Use ample white space to create a clean and uncluttered appearance.
Branding: Incorporate your brand colors and logo for consistency.
Placement: Place the Cancellation Policy in a prominent location on your website, such as the “About” or “Contact” page.
By implementing a clear and comprehensive Cancellation Policy, you can minimize misunderstandings and disputes with clients while maintaining a professional and trustworthy business.
note: This is a sample Cancellation Policy and may need to be modified to suit your specific business needs and local regulations.
This comprehensive guide provides a framework for creating a professional personal training cancellation policy template. Remember to review and adjust this template to ensure it aligns with your specific business requirements and legal obligations.
